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Call Recording and AI Answering Disclosure
This draft disclosure gives contractors a starting point for explaining AI answering and call recording behavior to callers.
Placeholder policy for launch preparation. Have qualified counsel review before relying on this for live customers.
AI answering
When a contractor enables AI answering, calls may be answered by an automated assistant that collects the caller name, phone number, service address, service need, urgency, preferred timing, and a brief description of the issue.
Recording and transcripts
Depending on the configured provider and contractor settings, calls may be recorded or transcribed so the contractor can review the request, follow up, schedule service, and maintain a communication timeline.
Emergency situations
The AI answering workflow may identify urgent conditions such as gas smell, burning smell, flooding, active leaks, no heat during freezing weather, or other dangerous conditions. Callers should contact emergency services directly when there is immediate danger.
Consent and local law
Call recording and AI disclosure rules vary by location. Contractors should configure greeting scripts and recording behavior with qualified legal guidance for their service area.